This listing was posted on The Resumator.
Marketplace Training and CRM Specialist
Location:
Sao Paulo
Description:
DRAIVER is an industry-leading self-learning logistics platform that enables vehicle movement planning, coordination, and execution. We streamline management by connecting businesses to transport services and independent contract drivers, simplifying employment with quick and direct access to jobs and drivers, GPS routing and tracking, as well as providing digital documentation and payment options. Our all-in-one application provides you with the tools to better drive your business. Responsibilities: 1 - Training Development and Management: • Design, develop, and implement training programs for our marketplace of drivers, ensuring comprehensive coverage of all necessary skills and knowledge. • Conduct regular assessments and evaluations of training effectiveness, making necessary adjustments to improve outcomes. • Coordinate with various departments to ensure training content is up-to-date and aligned with company goals and policies. 2 - Content Creation: • Create engaging and informative content for our training platform (edu.me), social media pages, email/SMS/Whatsapp campaigns, tailored to our audience of drivers and clients. • Develop and manage a content calendar, ensuring timely and relevant updates across all platforms. • Collaborate with the Ops team to align content with the goal to increase quality of our pool of drivers as well to increase conversion over the funnel 3 - Customer Relationship Management (CRM): • Manage CRM activities, focusing on building and maintaining strong relationships with our drivers. • Develop and execute communication strategies to engage drivers, address their concerns, and provide support. • Analyze CRM data to identify trends, improve driver satisfaction, and enhance driver retention rates. 4 - Performance Monitoring: • Track and report on the performance metrics of training programs and content engagement, providing insights and recommendations for improvement. • Use data-driven approaches to optimize training methods and content delivery. 5 - Driver Support and Engagement: • Serve as a point of contact for drivers, addressing their questions and providing necessary assistance. • Organize and facilitate driver community events, webinars, and other engagement activities. 6 - Compliance and Safety: • Ensure all training materials and practices comply with industry regulations and safety standards. • Stay updated on the latest industry trends and regulatory changes, incorporating them into training and content as needed. Qualifications: Ability to quickly solve problems helping on communications to increase marketplace performance Ability to create videos and trainings over platforms like edu.me to help drivers increase performance Ability to create content in EN, ES, PT Bachelor’s degree preferred 2-3 years of experience with creation of workflow, content for trainings and CRM Strong understanding of flow creations for CRM in particular flows over hubspot Be a data driven to measure results of campaigns or track performance from trainings Be passionate about drivers and adapt communication to the public when needed Strong project management skills as you will work with multiple stakeholders Excellent organizational and time management skills Excellent written and verbal communication skills in English Having fluency in Portuguese and/or Spanish is a plus Knowledge of how it works Salesforce and build reports Powered by JazzHR
Company:
Draiver
Posted:
July 2 on The Resumator
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