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End User Support Engineer - Leading Sports Betting Group
Description:
Company Overview: Our client is the world's second-largest iGaming and Online Sports betting company, with a £8bn market cap. They are home to a global family of 30 well-known brands, with a vision to create the most exciting and trusted experiences for their players.Their LatAm business is the fastest-growing division, already at scale (£200m+ revenue) and highly profitable (£100m+ EBITDA). Their business today is primarily focused on Brazil, yet aimed to also expand across Spanish LatAm in the medium term. They currently have offices in Sao Paulo, Rio de Janeiro, London, Lisbon, Barcelona, Montevideo, and Tel Aviv. Responsibilities: We are looking to hire a End User Support Engineer who will be responsible for operating, maintaining and supporting the IT workplace for all internal customers including the company desktop and associated infrastructure at their local site/s and for remote employees. Provide site specific and remote IT service support focusing on the IT workplace and associated infrastructure. Prioritisation of VIP support and associated requests. Prioritisation of support for business critical departments and associated requests. Adhere to agreed operational processes. Monitor and report on the progress of local and global IT projects. Asset management for Desktop, Laptop and other Mobile devices. Software license management for supported applications. Procurement of locally required hardware and software. Documentation and Knowledge Base articles creation for procedural and troubleshooting. Implement and Support global projects. Interaction with internal customers, external service providers, internal IT teams and business departments. Contribute to the workplace improvement process and engage in continuous improvement at the local site. Use internal tools for management of planned and unplanned support work. Requirements: Essential Strong IT service support experience in a large corporate environment. Strong problem solving and analytical skills. Excellent written and oral communication skills with a strong service focus. Minimum 2 years of relevant support experience. Technical background; with MCP or equivalent provable experience in the following areas: Microsoft products, including Active Directory, Teams, O365 and SCCM Cloud services, O365, Azure, Windows OS, MAC OSX and Applications Desktop Deployment, application packaging and deployment Networking technologies, LAN, TCP IP, DNS etc. Driven, robust, self-motivated, delivery focused and able to withstand 24/7 pressure, and to challenge and be challenged Understanding of OS X Server, Open Directory and Mac administration in a corporate environment. Working knowledge of VoIP and H323. Experience with mobile technologies. Good working knowledge of virtualisation technologies and management. Desired ITIL certification, ideally with a service desk, incident and problem management focus. Experience and knowledge of Lean methodologies and practices. ACTC or ACSP accreditation. This position is to work on hybrid mode in Sao Paulo, Brazil. Powered by JazzHR
Company:
Palermo Advisors
Posted:
April 23 on The Resumator
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