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Fernanda Meira COtrim
Location:
Santa Bárbara d'Oeste - State of São
Description:
Santa Barbara do Oeste, SPPhone: 55 19 99389 5442XXXX@hotmail.comFernanda Meira Cotrim Objective Looking forward for a new challenge and hope that I can contribute with my knowledge Used to work with customer support, QMF queries, Sales Connect, Engage Support, Jira, Salesforce, Office (Word, Excel, PowerPoint), billing, contract review and registration. End to end customer service. ISAT and Conga L1 support and UAT and also fluent in English and Agile Metodology.* Adaptability * Easy learning * Commitment with customer satisfaction * Passion for the business * Collaboration * Open Mind * Communication. Experience 2023 – current - Robotic Process Automation. 2023 and 2024 Joined a new area focused in automation – Cloud Pack for Business Automation from Jan 2023 until Jun 2023 and then from Jun 2023 until March 2024 Robotic Process Automation. Working as a tester prior to the bots to be deployed and latest doing release manager role. 2016-2023 -B7 - Conga BP L1 Support and UAT : Problem resolutions related to ISAT tool and UAT for ISAT.2017 went to Canada to give ISAT training to Canadian Folks and basic process of O2O2018 I learned the Z series and 9119/9080 machines process and now I am able to work and validate Z series and 9119/9080 machines.2019 - besides ISAT L1 and UAT I learned IERP and also EOS report for withdrawn machines and servicesConga is now taking ISAT's place and I am part of the transition as well.End of 2021 I stopped with L1 for ISAT Direct side and I started on BP L1 Conga and still doing the UAT now in Conga until end of 2022 when the team was sunset. 2014-2016 O2O team - SSS/ BSS: I was part of the wave 0 that received Opportunity to Order here in Brazil. This is the other part of the process of creation of the proposals, how to add the components and pre-requisites accordingly. This middle time, the teams started to be Q2C that is a Mix of O2O and O2C and we also started the Agile methodology. Being a SSS - Sales Support Specialist I was expert in SWS, working especially with Linux and Suse. 2012-2014 End to end process - Commercial team: Customer inventory, add to file, add to contract, machine movement, disputes, etc Contracts, HPDA, OIO and use to handle big accounts like Walgreens and CVS 2010 2012 B4 - BP team - BP contract registration: Avnet Focal - main point for defective resolution. Special Bid Focal. Creator of Pump Up project ( DLP) and Participated of Blue Talent Program EDUCATION Anhanguera Educacional – Process Management - 2013
Category:
Services
Posted:
April 5 on BarefootStudent
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